Live Workshop for Operations Support Pros

You’re a VA, OBM, or operations support pro already working with clients ...

But behind the scenes? It’s messy.

Scope creep.

Slippery boundaries.

Endless edits and handholding.

And not enough profit to show for it.

You know you’re good at what you do, but things just aren’t landing with the ideal clients you want to support.

You’re not booked the way you want to be.
You’re not getting those “please never leave us” clients.
And you're definitely not feeling like the go-to expert in your space.

If you’re ready to change that, this workshop is for you.

After 8+ years building out client experience systems for over 100 businesses (and providing templates and trainings to thousands more to do it themselves), I’m now mentoring the next wave of support pros to do the same. But better, faster, and more profitably.

My team and I were the people behind the systems, templates, tech setup, workflows, and client experience upgrades that helped these businesses scale.

We were fully booked and had a waitlist. (Heck, we still get requests for 1:1 work)

But it wasn’t always like that. I made every mistake in the book when I first started:

Pricing too low

Saying yes to red-flag clients

Over-delivering and stepping outside my zone of genius

Operating without strong processes

Reinventing the wheel with every client

It took a lot of trial and error (and voxer messages with my team) to refine my delivery, build trust, raise rates, and get to a place where we could deliver great results consistently.

Now that I’ve stepped away from done-for-you work to focus on consulting, education, and writing, I want to teach what I wish I’d known from day one. This is a rare look behind the scenes of a successful operations business so you can skip the flailing and get to the results.

Support clients as a VA, OBM, tech specialist, or backend ops pro
Work with (or want to work with) luxury businesses
Want to deliver both an elevated experience and a streamlined, profitable service
Feel like your work is strong, but something isn’t clicking with clients
Are ready to stop guessing and finally learn what your clients actually need from you
Want to become the person they trust, refer, rehire

This isn’t just for people who support interior designers. If you help any kind of luxury or high-touch service provider (consultants, coaches, wedding pros, creatives), this workshop will help you level up how you deliver, present, and manage your backend work.

The 5 silent mistakes that cost service pros the job (and how to avoid them)

How to speak the language of luxury service providers so you’re seen as an asset, not an expense

What top-performing support pros do to become indispensable

Why your proposals and processes might be pushing clients away (without you realizing it)

How to refine your own client experience and delivery process to drive better results and higher retention

What I'd do differently if I were starting again today

Luxury service businesses can’t scale without the right support.

And support pros can’t grow if their clients are confused, unhappy, or unsure how to use the work they paid for.

Here’s the thing:

I’ve hired a lot of service providers over the years (hiring is my personal kryptonite), and I’ve had the full spectrum of experiences.

Some blew me away.

Others? I walked away early, even though I’d already paid.

Not because I’m flaky. But because the experience was so off, so misaligned, so poorly delivered ... I didn’t trust them to get me across the finish line. And I didn’t want to waste their time or mine on something that wasn’t working.

As someone who’s built more than 100 luxury client experience processes with their own hands for businesses across the US and Canada (and helped thousands more through my templates and trainings), I know this information is needed. And I'm excited to teach support pros how to deliver that same elevated experience behind the scenes.

I know you want to not only stand out among the millions of other online businesses out there, you also want to deliver exceptional results and treat your clients to the best service.

This training will help you elevate your delivery, communicate your value, and create an experience your clients will love.

Because when you do this?

→ You work less.

→ You earn more.

→ And your name becomes the one they recommend over and over again.

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